Related skills
customer support excel microsoft office english powerpoint📋 Description
- Reply to customer inquiries via supported channels.
- Identify, replicate, and report product issues to R&D.
- Identify and log feature requests.
- Follow up on inquiries after issue resolution/feedback.
- Provide outstanding service via phone, email and chat.
- Own tickets through all stages until resolution.
🎯 Requirements
- Excellent English, written and verbal.
- Proven experience in a customer-interacting role.
- Customer-focused with ownership mindset.
- Advanced listening and verbal communication skills.
- MS Office Suite (Word, Excel, PowerPoint).
- Collaborate with internal/external partners.
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