Related skills
customer support saas zendesk technical communication analytical📋 Description
- Respond to email support tickets promptly with needed info
- Investigate issues and help identify bugs with the Support Dev team
- Handle complex technical issues and document them clearly
- Update Zendesk knowledge base as needed
- Provide product usage guidance and best practices to customers
- Monitor customer feedback and suggest improvements to enhance the experience
🎯 Requirements
- Experience with ticketing software (Zendesk preferred)
- Excellent analytical and problem-solving skills
- Explain complex ideas concisely and simply
- Excellent written and verbal English communication skills
- SaaS experience
🎁 Benefits
- Fully remote based in Africa (South Africa and Kenya)
- Eligibility for employee equity plan (stock options)
- Reimbursement for home office expenses and development up to $1.5k
- Generous time off policy of 21 days, 8 holidays, and 2 paid volunteer days
- Wellness program with fitness and mindfulness classes
- Distributed team serving nonprofits and mission driven culture
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!