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saas zendesk ticketing📋 Description
- Respond to email support tickets promptly with needed information
- Investigate issues and help identify bugs with the Support Development team
- Handle complex technical issues and maintain accurate understanding
- Update the knowledge base in Zendesk as needed
- Provide product usage guidance and best practices to customers
- Monitor feedback and suggest improvements to the customer experience
🎯 Requirements
- Zendesk experience (ticketing software)
- Excellent analytical and problem-solving skills
- Ability to explain complex ideas concisely
- Excellent written and verbal English communication
- SaaS experience
🎁 Benefits
- Fully remote based in Latin America
- Eligibility for employee equity plan (stock options)
- Reimbursement for home office expenses and professional development up to $1.5k
- 21 days PTO, 8 holidays, and 2 paid volunteer days
- Wellness program with fitness and mindfulness classes
- Love your work and our mission of serving nonprofits
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