Provide first-level support for inbound cases via phone, chat, email, or other methods.
Troubleshoot dealership support and product cases.
Own end-to-end customer support, delivering timely, courteous service.
Manage a high-volume caseload.
Maintain accurate support case information in the ticketing system.
Triage, investigate, and resolve cases to meet SLAs.

🎯 Requirements

Exceptional analytical and problem-solving skills.
Ability to meet/exceed KPIs, SLAs, and OKRs.
Tech-forward, smartphone/mobile proficient.
Ability to verbally educate and convey product knowledge.
1–3 years of B2B SaaS customer support experience.
Experience with CRM/ticketing systems (Salesforce, Zendesk).

🎁 Benefits

Competitive base salary with bonus incentive eligibility.
Full benefits (medical, dental, vision, disability).
401(k) with company match.
On-demand educational courses via LinkedIn Learning.
Tuition reimbursement and continuing education.
Unlimited paid vacation policy.

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