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saas customer service email support live chat phone support📋 Description
- Collaborate with practitioners and patients via phone, email, and live chat to help users succeed
- Troubleshoot issues and explain product features to fit customer needs
- Resolve complex inquiries using multiple support tools and product knowledge
- Build trust through open, interactive communication
- Collaborate with teammates on initiatives to surprise and delight customers
- Ensure support coverage during all business hours
🎯 Requirements
- Proven experience in customer-centric roles, ideally retail or hospitality
- Passion for customer happiness and a positive demeanor
- Ability to multitask and excel in a dynamic environment
- Dedication to delivering excellence in every interaction
- Strong communication and organizational skills
- You must be flexible in scheduling to support customers across North America
🎁 Benefits
- Competitive Compensation
- Flexible Paid Time Off program
- Fullscript’s RRSP match program
- Stock Options
- Customizable benefits with medical, dental, vision, HSA
- Discount on Fullscript products for family and friends
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