Collaborate with practitioners and patients by phone, email, and live chat to help users succeed
Troubleshoot issues and explain product features to fit customer needs
Resolve complex inquiries using multiple support tools and product knowledge
Build trust through open, interactive communication
Collaborate with teammates to create initiatives to delight customers
Ensure support coverage during all business hours

🎯 Requirements

Proven customer-centric experience, ideally in retail or hospitality
Passion for customer happiness and a positive demeanor
Able to multitask in a dynamic environment
Strong communication and organizational skills
Flexible to support North America time zones
Familiarity with Gladly and SaaS productivity tools a plus

🎁 Benefits

Competitive compensation
Flexible paid time off program
Fullscript RRSP match program
Stock options
Medical, dental, vision with HSA
Discount on Fullscript products for family and friends

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