Receive inbound calls and complete outbound contacts to maintain queues and SLAs.
Manage customer escalations and complaints to professional standards.
Collaborate with internal teams to resolve issues and fix processes.
Demonstrate ownership and drive timely resolutions for customer issues.
Advocate for the voice of the customer and propose root-cause improvements.
Capture and maintain accurate customer information in data systems.

🎯 Requirements

1+ years of customer service/contact center experience
Strong verbal and written communication skills

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