Related skills
http aws postgres python jira📋 Description
- Manage a queue of incoming support requests and prioritize tasks.
- Respond to issues from customers and Success team via email, tickets, and Zoom.
- Work with internal stakeholders to assess, prioritize, and mitigate issues.
- Attend virtual meetings with customers to analyze and diagnose problems.
- Maintain proactive ownership and awareness in daily workflow.
- Keep customers informed of the status of open support requests.
🎯 Requirements
- Technical support foundation: hands-on support with triage and debugging.
- Resourceful problem solver: detail-oriented and creative with tools; AI fluency.
- Triage expertise: rapid assess, stabilize, document actions, avoid escalation.
- Self-starter: self-motivated with strong queue management.
- People and communication: calm demeanor, strong verbal/written skills.
- Foundational technical skillset: Jira, Git, SDLC, REST APIs, HTTP, Bash, Postgres, AWS.
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