Customer Support Specialist

📋 Description

• Manage customer inquiries via phone, email, chat, and social media; resolve issues promptly.
• Collaborate with sales, product, and engineering to address feedback, bugs, and feature requests.
• Maintain and update the knowledge base, including troubleshooting guides and FAQs.
• Establish and maintain strong relationships with customers to promote loyalty and retention.
• Stay current with industry trends and best practices in customer support; continually improve our service offering.

🎯 Requirements

• Exceptional written and verbal communication with customers.
• Strong problem-solving and analytical skills.
• Thrives under pressure; able to manage priorities in a fast-paced environment.
• Experience in construction, payroll, benefits, or software industries is a plus.

🎁 Benefits

• Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
• Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
• Unlimited PTO: Take the time you need to recharge and be your best self.
• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
• Learning & Development: We offer every employee an annual educational allowance to explore external professional development.