Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues efficiently while maintaining a high level of satisfaction
Provide accurate information about products, services, and company policies
Troubleshoot problems and escalate complex issues when necessary
Maintain detailed and accurate records of customer interactions
Follow up with customers to ensure resolution and satisfaction

🎯 Requirements

Proven experience in customer service or support role (preferred)
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Ability to multitask and manage time effectively
Proficiency with customer support tools (Zendesk, Freshdesk, or similar CRM systems)
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

🎁 Benefits

Office-based, remote, or hybrid options
Standard business hours with possible evening or weekend shifts

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