Related skills
communication saas jira zendesk help center📋 Description
- Respond to support tickets (Zendesk) and phone inquiries with personalized help.
- Reproduce issues, review logs, and debug using internal resources.
- Provide quick, high-quality support via email and phone to customers.
- Create and maintain help center resources for self-service.
- Escalate defects to Engineering and share customer feedback with Product/Design.
- Learn features, participate in trainings, and identify improvements.
🎯 Requirements
- 1 year of customer-facing SaaS experience.
- Tech savvy with eagerness to learn new tools.
- Excellent written and verbal communication.
- Strong organizational and prioritization skills.
- Familiarity with Zendesk and Jira is a plus.
- Ability to multitask and context switch easily.
🎁 Benefits
- Remote-first with global hub regions.
- MacBook, monthly phone/internet subsidy, home-office budget.
- Health and wellness benefits from day one.
- Flexible coworking options in Ontario and BC.
- Learning budget for mastery and growth.
- Townhalls, AMA, and celebrations to celebrate wins.
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