Related skills
customer service cross-functional collaboration b2b📋 Description
- Provide technical assistance to customers via phone, email, and chat.
- Become go-to expert by learning our software and private markets.
- Build strong B2B relationships and act as trusted advisor.
- Collaborate with CSMs, PMs, and Engineers to implement solutions.
- Share customer feedback to inform product development.
- Contribute to cross-functional initiatives and strategic projects.
- Develop and refine internal docs, processes, and procedures.
- Foster a positive, inclusive team culture and share knowledge.
🎯 Requirements
- Bachelor’s degree in Finance, Accounting, Econ, MIS, or related field
- 2+ years of relevant professional experience
- Excellent written and verbal communication
- Assertive, persistent in resolving customer requests
- Team-first, empathetic, and customer-focused
- Strong troubleshooting and analytical skills
- Excellent time management and organization
- Strong technical aptitude and eagerness to learn
🎁 Benefits
- Health, dental, and vision coverage for you and your family
- Life insurance and disability coverage
- Mental wellness coverage
- Fertility and growing family support
- Flex Time Off beyond holidays
- Paid family, medical, and bereavement leave
- 401k retirement savings plan
- Healthcare FSA and commuter benefits
- Allowance to customize your work and technology setup at home
- Annual professional development stipend
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