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crm ai scheduling hvac dispatch📋 Description
- Dispatch and scheduling via Service Titan to assign technicians
- Manage service-call lifecycle from initial request to satisfaction follow-up
- Coordinate with Office Manager to ensure efficient technician dispatch
- Maintain world-class service and proactive customer communication
- Use CRM/tablet apps for real-time visibility on notes and schedules
- Explore AI and automation opportunities to streamline follow-ups and workflows
🎯 Requirements
- 2+ years in home services customer support (HVAC/plumbing/electrical)
- Proficiency with Service Titan or similar field-service CRM
- Interest/experience in AI and automation tools
- English fluency; Spanish bilingual preferred
- Able to start early (7:00 AM EST) and handle weekend shifts
- Problem-solver; calm, professional under high-pressure North-East US work
🎁 Benefits
- Remote work with LATAM/Central America focus
- 100% paperless, tech-forward environment
- Direct impact and growth in a growing business
- Modern workflow with digital tools and automation
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