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data analytics saas ai cross-functional collaboration chatbots📋 Description
- Lead the Customer Support operation for B2C and B2B, ensuring CSAT and SLA excellence.
- Scale support with AI, automation, chatbots, and AI-powered knowledge base.
- Collaborate with Product, Engineering, Data, and Revenue to embed support in product.
- Automate high-volume workflows and route/support insights into product decisions.
- Manage internal and vendor-led teams, KPIs, forecasting, and tooling.
🎯 Requirements
- 5+ years leading customer support in B2B SaaS.
- 2+ years coaching teams of 5–10 people.
- Hands-on AI/automation in CS: chatbots and workflows.
- Proven CSAT and SLA improvements while scaling.
- Partner with Product/Engineering to improve the customer experience.
- Advanced analytics skills; use data/AI insights to influence decisions.
- Excellent communication and leadership; influence senior stakeholders.
- Familiar with modern CS platforms, automation tools, vendors.
🎁 Benefits
- Exciting challenges daily.
- Competitive compensation and benefits.
- Flexible working hours.
- Global retreats and team events.
- Annual learning budget for conferences.
- Collaborative, high-performing team culture.
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