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fintech saas intercom zendesk email📋 Description
- Spend time with customers via chat, email and phone to provide a great Pleo experience.
- Troubleshoot and resolve product issues; escalate to the right internal teams.
- Provide feedback to product teams on development based on customer insights.
- Share learnings and contribute to our knowledge base for growth.
🎯 Requirements
- Fluent in written and spoken English plus Danish or German.
- Love providing high-touch customer support via live chat, email and phone.
- Persistent and analytical approach to problem solving.
- Explain complex problems in simple terms.
- Desire to work in a fast-paced, collaborative environment.
- Tech-savvy, resilient and curious.
- Experience with support tools like Freshworks, Intercom or Zendesk.
- Experience with accounting, bookkeeping, fintech, or SaaS products.
🎁 Benefits
- Your own Pleo card for no out-of-pocket spending.
- Lunch allowance or catered meals on workdays.
- Private healthcare options vary by location (Vitality, Alan or Médis).
- 25 days of holiday plus public holidays.
- Hybrid and fully remote working options.
- Option to purchase 5 extra days of holiday via salary sacrifice.
- MyndUp mental health and well-being support.
- Paid parental leave to support families.
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