Related skills
fintech saas intercom zendesk live chat📋 Description
- Interact with customers via chat, email, and phone to deliver an easy Pleo experience
- Troubleshoot and resolve product issues, escalate when needed
- Provide feedback to cross-functional teams on product development
- Contribute to knowledge base to share learnings across the team
🎯 Requirements
- Love providing fantastic, high-touch customer support on live chat, email and phone
- Persistent and analytical approach to problem-solving
- Able to explain complex problems in simple terms
- Desire to work in a fast-paced, collaborative environment
- Tech-savvy, resilient and curious
- Experience with support tools such as FreshWorks, Intercom or Zendesk
🎁 Benefits
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us for your work days - catered meals or lunch allowance
- Comprehensive private healthcare options (Vitality, Alan or Médis)
- 25 days of holiday plus public holidays
- Hybrid and fully remote working options
- Option to purchase 5 extra holiday days via salary sacrifice
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!