Related skills
hubspot saas intercom zendesk help scout📋 Description
- Respond to customer inquiries via email and live chat (Intercom).
- Troubleshoot issues and explain solutions clearly and patiently.
- Escalate complex technical issues and follow up promptly.
- Identify recurring problems and suggest improvements to docs/internal processes.
- Collaborate with a global support team across multiple time zones.
🎯 Requirements
- Based in Kenya and legally authorized to work there.
- 3+ years of experience in customer support or a client-facing role (SaaS experience preferred).
- Excellent written and spoken English communication skills.
- Strong problem-solving mindset and attention to detail.
- Reliable internet connection and a dedicated, quiet workspace.
- Ability to work full-time between 8/9 AM and 5/6 PM (EMEA hours), Monday–Friday.
🎁 Benefits
- Remote-first culture built on trust, autonomy, and async work.
- Work with a global, multidisciplinary team.
- Stable weekday schedule and predictable work hours.
- Participation in annual retreats and remote team events.
- Equal opportunity employer; inclusive environment.
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