Customer Support Representative, Tier 1

📋 Description

• Manage customer inquiries across call, email, and chat channels.
• Troubleshoot and resolve product issues, from simple to complex.
• Collaborate with Engineering, Product, and Success to improve experiences.
• Learn our products to provide accurate guidance to customers.
• Maintain high service levels and productivity standards.
• Work in a remote setup with reliable internet and US core hours.

🎯 Requirements

• Minimum of 3 years in customer support.
• Respond to customer inquiries about technical issues across channels.
• Troubleshoot and resolve customer issues, escalate as needed.
• Manage multiple cases across call, email, and chat.
• Proficiency in Windows and Mac OS.
• Experience with telecom or SaaS providers.

🎁 Benefits

• Competitive benefits and growth opportunities.
• Access to cutting-edge AI tools and training programs.
• Inclusive, collaborative culture and Great Place to Work recognition.
• Work with a global, diverse team across channels.
• Remote-friendly environment with a dedicated remote workspace.