Customer Support Representative - Philippines

📋 Description

• Respond promptly and accurately to customer support inquiries.
• Call customers to resolve issues when needed.
• Help customers with how to use specific features of the product.
• Create self-service knowledge base articles and saved replies based on frequently asked questions.
• Schedule meetings with sales representatives when pricing negotiation and solution consulting are required.
• Document product requests and highlights common requests to the Product team.

🎯 Requirements

• 3 months - 2 years of full-time customer support or onboarding experience.
• Excellent communication, time management and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment with high quality and client satisfaction.
• Savvy with technology and quick learner of our software.
• Experience working with customer support/help desk ticketing software is a plus.
• BA/BSc/BEng degree or equivalent is preferred.

🎁 Benefits

• Competitive salary
• Take what you need PTO
• Culture: work with global colleagues reflecting MaintainX values
• Meritocracy where ideas and effort are publicly celebrated