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windows networking hardware macos microsoft office📋 Description
- Provide daily support to customers using various tech systems
- Troubleshoot issues and restore systems to proper operation
- Communicate professionally to support users and teams
- Provision and maintain hardware, software, and equipment
- Track interactions and resolutions with details for follow-up
- Handle inbound contacts via Phone, Email, and Webchat
🎯 Requirements
- Advanced English proficiency (C1–C2), spoken and written
- 2+ years customer service, preferably in tech support
- Hardware and/or networking knowledge preferred
- Professional, patient communicator focused on task completion
- Quick to identify problems and provide troubleshooting steps
- Detail-oriented with strong accuracy
🎁 Benefits
- Health: Comprehensive medical coverage and dental care
- Insurance: Life, disability, and critical illness
- Work-Life Balance: PTO, paid sick leave, parental leave, holidays
- Wellness: Employee Assistance Program and wellness initiatives
- Growth: Ongoing learning opportunities and career advancement
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