Related skills
b2b saas zoom english knowledge base ticketing systems📋 Description
- Provide exceptional customer service with clear communication
- Use judgment within defined practices and procedures
- Collaborate with other support team members at all levels
- Maintain strong relationships with speed and professionalism
- Be accessible to multiple customers and set priorities
- Suggest knowledge base articles to promote self-help
🎯 Requirements
- 2+ years in technical support in a B2B SaaS environment
- Strong technical, analytical, and troubleshooting skills
- Calm under pressure with difficult customers
- Excellent customer service, team player and independent
- Experience with ticketing systems and multi-channel support
- Fluent in English; strong verbal and written communication
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