Provide exceptional customer service with clear communication and follow-through
Use judgment within defined practices and procedures
Work with support teammates at all levels to resolve issues
Maintain solid customer relationships with speed and professionalism
Be accessible to multiple customers and establish priorities with rationale
Suggest knowledge base articles to promote self-help

🎯 Requirements

2+ years in technical support in a product-based SaaS environment
Strong technical aptitude and troubleshooting skills
Ability to stay calm under pressure during customer interactions
Fluent in English with strong verbal and written communication
Experience with ticketing systems and multi-channel support
Able to work independently and as part of a team

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