Customer Support Representative I

📋 Description

• Serve as primary contact for inbound phone/email support, delivering timely resolutions.
• Troubleshoot platform issues, diagnose root causes, and guide users.
• Log all customer interactions in HubSpot to maintain visibility.
• Identify trends in issues and escalate recurring problems to product/engineering.
• Partner with CS Managers to flag at-risk accounts and ensure smooth handoffs.
• Contribute to support docs and knowledge base resources.

🎯 Requirements

• 1+ years of experience in a SaaS or tech customer support role.
• Availability: Monday through Friday, 9 AM - 5 PM ET.
• Familiarity with HubSpot or similar CRM/ticketing tools.
• Strong written and verbal communication; explain tech to non-technical users.
• Self-starter with interest in automation and AI to reduce friction.
• Ability to manage high volume inquiries with quality and attention to detail.

🎁 Benefits

• Equity Package: participate in company growth.
• Comprehensive benefits: health, dental, vision, life, disability, 401(k).
• Flexible PTO with no preset limits.
• Yearly education stipend for professional development.