Customer Support Representative (Hybrid)

📋 Description

• Support customers via live chat, email, and phone with a thoughtful, solution-oriented approach
• Understand customer needs and guide them toward the right Homebase features or plans
• Educate customers on product functionality and best practices to drive onboarding
• Handle high daily interactions while meeting metrics (CSAT, time, sales outcomes)
• Use AI-enabled tools to assist with issue resolution, documentation, and productivity
• Accurately document customer interactions and outcomes in internal systems

🎯 Requirements

• 1–3 years in customer service, support, sales, or call-center roles
• Payroll or time-tracking software experience is a plus
• Strong written and verbal communication skills
• Comfort navigating web and mobile apps
• Time management, organization, and queue-based work adaptability
• Willingness to learn and use AI tools daily

🎁 Benefits

• Ownership & 401(k) with 4% match
• Healthcare: Medical, dental, and vision + FSA options
• 20 days PTO (hourly) + company holidays
• Paid parental leave up to 12 weeks
• Life insurance + short/long-term disability
• Our Hybrid Rhythm: Monday-Thursday in-office days