Related skills
communication customer service investigation chat📋 Description
- Provide high-quality product support to parents and teachers via chat and email
- Resolve customer inquiries with empathy, clarity, and sound judgment
- Handle complex or sensitive support situations, escalating internally when appropriate
- Follow established workflows while adapting to new products, tools, and policies
🎯 Requirements
- Quick learner with a passion for Outschool
- Strong written communication with a customer-first mindset
- Comfortable working independently and making decisions within defined guidelines
- Thrives in a fast-changing environment; adapts to new products and features
🎁 Benefits
- Competitive salaries and stock options
- Health, dental, vision, disability, life insurance
- Generous PTO and family leave policies
- Hybrid/remote-friendly: distributed team across US & Canada
- Budget for professional development
- Outschool matches employee donations to eligible charities
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