Provide high-quality product support to parents and teachers via chat and email
Resolve customer inquiries with empathy, clarity, and sound judgment
Handle complex or sensitive issues, escalating internally when appropriate
Follow established workflows while adapting to new products, tools, and policies
Take on additional CX tasks to support team operations

🎯 Requirements

Quick learner with a passion for Outschool
Strong written communication with a customer-first mindset
Comfortable working independently and making decisions within defined guidelines
Thrives in a fast-changing environment and adapts to new products/features

🎁 Benefits

Competitive salaries, stock options, retirement plans.
Comprehensive health, dental, vision, disability, life insurance.
Generous PTO and family leave policies.
Hybrid/Remote-friendly with SF office and remote support.
Professional development budgets and DEI learning.
Charity donation matches and nonprofit programs support.

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