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saas intercom zendesk spanish english📋 Description
- On the front lines helping travel organizers use our platform
- Resolve customer issues and answer product questions
- Improve the help center and collaborate across teams
- Work with engineering, product and sales to enhance the customer journey
- Remote-first role with high autonomy, impact, and visibility
🎯 Requirements
- 4+ years in customer support, ideally SaaS/tech
- Advanced English (C1+) and fluent Spanish (written and verbal)
- Proficient with Intercom, Zendesk, inbox workflows, tags, macros
- Empathetic, patient, and passionate about helping others
- Collaborate with engineers to investigate bugs and improve the product
- Clear, concise comms under pressure; proactive, autonomous; weekend availability
🎁 Benefits
- Full-time Fixed Term Contract as International Contractor
- Generous Time to Recharge — unlimited PTO
- Amsterdam Program: visit HQ 2-4 weeks yearly
- Remotely for max 4 weeks per calendar year
- Extensive paid family leave; three paid volunteer days per year
- 2-week cross-functional onboarding; WFH equipment coverage
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