Related skills
saas youtube live chat twitch obs📋 Description
- Engage with Restream users via live chat, email, and social media to provide fast, friendly support.
- Be an expert on Restream's platform, staying updated with product changes and live streaming trends.
- Solve livestreaming issues on platforms like YouTube and Twitch, helping creators succeed.
- Troubleshoot and escalate technical issues with our Engineers for timely resolution.
- Advocate for customers by sharing feedback with Product, Engineering, and Marketing.
- Contribute to support quality through ongoing learning and process improvements.
🎯 Requirements
- 2+ years in SaaS customer support; live streaming experience (OBS, Restream).
- Natural problem-solver with strong troubleshooting ability.
- Experience writing clear bug reports and working with Engineering.
- Excellent written communication; patient with challenging customers.
- Manage high volume chats/tickets with timely resolutions.
- Ownership mindset; proactive in improving processes; remote Sun-Thu 8-5 UTC.
🎁 Benefits
- Startup environment with flat structure.
- Close collaboration with founders to build the product.
- Impact on product evolution and customer experience.
- Equity packages.
- The tech you need to get your job done.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!