Customer Support Representative - EMEA

📋 Description

• Respond to customer questions via email, chat and calls with empathy and clarity.
• Educate users about our product and help them achieve their goals.
• Troubleshoot issues and escalate bugs or technical challenges when needed.
• Create or update help center articles and internal support documentation.
• Collaborate with product and engineering teams to share user insights.
• Assist prospective customers with questions before connecting them with sales.

🎯 Requirements

• 4+ years of experience in customer support, ideally SaaS or tech-driven.
• Advanced English proficiency (C1 or higher) and fluent in Spanish.
• Experience with Intercom, Zendesk or similar tools (inbox, workflows, tags, macros, reporting).
• Empathetic, patient, and passionate about helping others.
• Hands-on experience collaborating with engineers to investigate bugs and fixes.
• Strong communication, autonomy, and organization.

🎁 Benefits

• Full-time - Fixed Term Contract (as International Contractor).
• Time to Recharge policy — unlimited paid time off.
• Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year.
• Work remotely for a maximum of 4 weeks per calendar year.
• Extensive paid family leave.
• Three paid volunteer days per year — take time to give back to causes you care about.