Customer Support Representative [Contract - East Coast Hours]

📋 Description

• Provide fast, friendly technical support to schools and partners via phone and email.
• Manage a high-volume queue (40+ cases/day) and prioritize as needed.
• Resolve product issues and help accounts ready for the new school year.
• Investigate, test, and troubleshoot system features.
• Document issues and solutions in internal/external docs.
• Collaborate with teammates, share knowledge, and help others.

🎯 Requirements

• Experience in fast-paced customer-facing roles with email/phone support.
• Passion for solving technical problems and helping customers.
• Comfort navigating ambiguity and partnering with customers to find solutions.
• Excellent communication; explain technical concepts clearly to diverse audiences.
• Technical aptitude; quickly learn new tools and integrations (SSO, data imports).
• Team player who uplifts others and shares knowledge.

🎁 Benefits

• Remote-friendly role with Remote or Anywhere in the Continental U.S.
• 3-week onboarding plus ongoing QA development program.
• Collaborative, supportive team culture with growth opportunities.
• Work on EdTech solutions that impact classrooms and students.
• Access to internal docs and knowledge sharing resources.