Related skills
customer support saas microsoft office knowledge base merge tags📋 Description
- Build trust with customers; respond quickly and accurately.
- Provide technical support for Fieldguide; troubleshoot issues.
- Guide customers through features; help maximize product value.
- Advocate for customers with Eng, Product, Design; relay needs for roadmap.
- Bolster onboarding and retention; assist with database setup and templates.
- Maintain knowledge base; update help resources and docs.
🎯 Requirements
- 1-3 years of customer support experience in SaaS.
- Team player with mission-first mindset.
- Hands-on experience in a high-growth startup; strong communication.
- Problem-solving skills; drive customer satisfaction.
- Bias towards action; ownership of projects end-to-end.
- Nice to have: familiarity with merge tags in Microsoft Office.
🎁 Benefits
- Competitive compensation with meaningful ownership.
- Unlimited PTO.
- 401k.
- Wellness benefits including free therapy sessions.
- Technology & Work from Home reimbursement.
- Flexible work schedules.
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