Customer Support Representative

📋 Description

• Manage escalated restaurant partner issues with a solutions-first mindset
• Handle retention conversations with at-risk partners using empathy
• Support account needs including add-ons and updates
• Communicate with partners via phone, chat, and email
• Ramp Camp onboarding and early-case handling to learn processes

🎯 Requirements

• Experience handling escalated or sensitive customer situations
• Strong written and verbal communication; adaptable tone
• Calm, empathetic communicator; maintain relationships
• Organized and detail-oriented; manage multiple cases
• Comfortable with technology; Salesforce or similar CRM a plus
• Available to work 6:00am-7:00pm PT including weekends; holidays

🎁 Benefits

• Hourly rate $18-$21.55/hr, location dependent
• Ongoing training and growth opportunities
• Medical, dental, and vision plans
• Unlimited paid vacation
• 7 weeks baby bonding time; 8 weeks paid pregnancy leave
• 401(k) matching