Customer Support Representative

📋 Description

• Deliver an exceptional customer experience by responding to inquiries via phone, chat, and email
• Resolve issues across Rev services with timely, accurate solutions
• Review and process incoming orders for Rev’s various service offerings
• Troubleshoot basic technical issues with clarity and empathy
• Educate customers on Rev’s products, features, and best practices
• Collaborate with cross-functional teams—including Product, Engineering, Sales, and Operations—to address customer needs and improve processes

🎯 Requirements

• 1+ years in customer support, sales, or related role
• Strong technical aptitude with troubleshooting basic issues
• Excellent written and verbal communication with keen attention to detail
• Proactive, solutions-oriented mindset to anticipate customer needs
• Outstanding interpersonal skills and a passion for helping others
• Ability to multitask and thrive in a fast-paced environment

🎁 Benefits

• Remote position open to US-based candidates
• 40 hours per week
• Evening availability for ET and CT business hours
• US work authorization required