Related skills
http sql jira rest zendesk📋 Description
- Interact with customers and partners via email (Zendesk)
- Troubleshoot issues and propose solutions for customers
- Explain technical concepts clearly, addressing gaps
- Delight clients with empathy, product knowledge, and resolve
- Investigate and escalate bugs to the T2 team
- Meet or exceed SLAs for first reply and resolution
🎯 Requirements
- 2+ years of software support experience, preferably in a startup
- Outstanding customer service and written communication
- Strong conflict resolution skills that make customers feel valued
- Proven internal communication skills in small and large teams
- Understanding of internet technologies (APIs, HTTP, REST)
- Experience with Zendesk and Jira or other ticketing systems
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