Related skills
jira zendesk customer experience logistics help desk software📋 Description
- Respond to customer queries via email promptly and accurately
- Advise users on best practices and Firstbase operations
- Create and maintain FAQs, videos, and Help Center content
- Collect user feedback and pain points for Product and Operations
- Identify CX process improvements across the organization
🎯 Requirements
- 2+ years in customer support for physical goods/logistics
- BA/BS degree or equivalent
- Self-motivated with strong time management
- Excellent written and verbal communication with strong follow-up
- Experience with Zendesk, Jira or other help desk software
- Able to adapt to new tools and technologies
🎁 Benefits
- Onboarding with training and shadowing
- Remote-friendly with ET/CT hours
- Opportunity to influence CX and product
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