Customer Support Representative

📋 Description

• Deliver scalable, high-quality customer support
• Investigate and resolve complaints empathetically
• Support customers via calls, in-app chat, social media and email
• Understand user needs to influence product priorities
• Identify patterns in feedback to improve processes/tools/product
• Collaborate with the financial crime team to spot trends
• Resolve tricky payments queries and fix root causes
• Mentor teammates and keep the company customer-focused

🎯 Requirements

• Excellent written and spoken English
• Available 9am-6pm EST Mon-Fri; rotating shifts
• Experience in customer support, financial services or tech support
• Interest in financial technology
• Training or coaching experience or cross-functional projects
• Able to work independently in a fast-paced environment
• Strong problem-solving and empathy

🎁 Benefits

• Great health, dental & vision insurance
• Stock options
• Generous 401k with 4% employer match
• 32 days vacation and public holidays
• Maternity / Paternity leave