Customer Support Representative

📋 Description

• Provide friendly, timely support via email, phone, screen shares, and tickets.
• Educate customers through troubleshooting, best practices, and resources.
• Collaborate with teams to improve docs, create resources, share recordings.
• Identify, document, and escalate software issues to specialized teams.
• Stay proactive and collaborative across departments to improve CX.
• Work in a fast-paced environment with opportunities to wear multiple hats.

🎯 Requirements

• Natural problem-solver who helps others.
• Self-starter and continuous learner.
• Clear, effective written communication—especially via email.
• Strong prioritization, multitasking, and organization.
• Experience working remotely and cross-team collaboration.
• Tech-savvy, curious, eager to make an impact.

🎁 Benefits

• A supportive and inclusive culture where your voice matters.
• Exciting growth opportunities and ongoing learning.
• A fully remote work environment with a global team.
• The chance to work with cutting-edge technology and make an impact.