Related skills
crm slack saas zoom ticketing systems📋 Description
- Respond to inquiries via Slack/email/chat with product guidance and troubleshooting.
- Maintain records of interactions, resolutions, and follow-ups.
- Build deep understanding of BrightHire features; stay updated on releases.
- Educate customers on best practices; incorporate feedback into insights.
- Investigate, diagnose, and resolve technical issues; escalate as needed.
- Lead onboarding for Freemium/trial customers.
🎯 Requirements
- 1+ years of experience in customer service or technical support
- 1+ years of experience with CRM and support ticketing systems
- 6+ months of experience using remote collaboration tools (Slack, Zoom)
- A startup mindset: adaptable, proactive, and eager to learn
- Experience supporting a B2B SaaS product (HR tech experience is a plus)
- Strong technical troubleshooting and problem-solving skills
🎁 Benefits
- Flexible remote culture
- Close collaboration with a high-performing team
- Growth opportunities with the Interview Intelligence platform
- Fast-paced SaaS environment with ongoing learning
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