Customer Support Representative

📋 Description

• Manage inbound calls to assist in lease/loan processing.
• Own Koalafi knowledge to answer merchant questions.
• Ensure merchant confidence with excellent service during financing.
• Foster relationships with stores; make outbound calls when needed.
• Conduct back-office funding and report generation.
• Be flexible to handle varied tasks as we scale.

🎯 Requirements

• 1-2 years in a call center required.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Excel/Word).
• Ability to work independently and efficiently, in-person or from home.
• Fast-paced, dynamic environment experience with strong prioritization.
• Bilingual in Spanish preferred.
• Must be available to work nights and weekends.
• Location: regular in-person attendance at Richmond, VA office; commute required.

🎁 Benefits

• Comprehensive medical, dental, and vision coverage.
• 20 PTO days + 11 paid holidays.
• 401(k) retirement with company matching.
• Student Loan & Tuition Reimbursement.
• Commuter assistance.
• Parental leave (maternal + paternal).
• Inclusion and Associate Engagement Programs.