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communication customer support fintech zendesk earned wage access📋 Description
- Provide frontline support via phone, text, and email to Clair users
- Become a product expert on signup, wage advance (EWA), and repayment features
- Learn the ins and outs of earned wage advance support and on-demand pay
- Collaborate with product and tech teams to improve the user experience
🎯 Requirements
- 2+ years in a customer support role (tech space a bonus)
- 1+ year experience using Zendesk
- Excellent written and verbal communication
- Ability to explain tough financial concepts to customers
- Interest in hourly workers' finances and Clair's mission
- Team player with an entrepreneurial startup mindset
🎁 Benefits
- Medical, dental, and vision coverage with family option
- Fully-paid parental leave
- Company-sponsored 401k, HSA, and FSA
- Unlimited vacation for salaried roles; PTO for hourly roles
- Work-from-home setup allowance
- Access to earnings daily with Clair
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