Operate helpdesk providing frontline support via phone, email, and live chat
Answer how-to questions and help customers navigate tools within our software
Diagnose software issues and engage with product and engineering teams to resolve
Help build and guide a growing Support Team in a startup
Identify marina issues and opportunities; deepen customer engagement
Communicate thoughtful, customized solutions to resolve customer problems

🎯 Requirements

Customer-focused and results-driven: helps customers succeed
Excellent communicator and relationship-builder with strong interpersonal skills
Proactive and detail-oriented; identify usage patterns and risk
Adaptable and problem-solver; troubleshoot with empathy
BA/BS degree or equivalent work experience
1 year of experience in customer service or support

🎁 Benefits

equity
comprehensive benefits plan
company performance bonus

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