Build trust with customers; respond quickly and accurately.
Provide technical support via email, phone, or chat; resolve issues.
Guide customers through Fieldguide features; share best practices.
Advocate for the customer; liaise with Engineering, Product, Design; feedback loop.
Assist onboarding and retention; set up customer databases and templates.
Maintain knowledge base and online help resources.

🎯 Requirements

1-3 years of customer support in Enterprise SaaS.
Team player with a mission-first mindset.
Hands-on in a high-growth startup; strong communication and problem solving.
Bias toward action; ownership from start to finish.
Nice to have: familiarity with merge tags in Microsoft Office.

🎁 Benefits

Remote-first company; work from anywhere.
Inclusive, values-based culture.
Opportunities for growth in a fast-growing startup.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot