Triage tickets to determine urgency, categorize, and gather troubleshooting info.
Answer FAQs and guide users to relevant resources.
Make admin configuration changes via the UI when possible.
Assist cross-functional teammates and escalate tickets as needed.
Collaborate with local and distributed team members.

🎯 Requirements

1-2 years in software customer support.
Technical aptitude and strong communication.
Experience with PostgreSQL or MySQL and SQL syntax.
Experience with AWS Console, GitHub, and JIRA.
Experience with Linux command-line tools (grep, awk, sed).
Experience with XML and JSON.

🎁 Benefits

Civitas is an Equal Opportunity Employer.
Challenging and fun work environment.
Flexible work environment with good work-life balance.
Anniversary recognition and event celebration.
Working in a multicultural environment across the globe.

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