Customer Support Representative

📋 Description

• Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.
• Answer frequently asked questions and redirect the user to the appropriate resource material.
• Make some administrative changes to the system configuration when it can be done through the user interface.
• Assist other cross-functional team members and escalate tickets as appropriate.
• Work collaboratively with local and geographically dispersed team members.

🎯 Requirements

• 1-2 years experience working in customer support for a software industry.
• Technical aptitude and good communication skills.
• Experience working with databases such as Postgres or MySQL and knowledge of SQL syntax.
• Experience working with AWS Console, GitHub, JIRA.
• Experience manipulating large data files through linux command tools such as grep, awk, or sed.
• Experience working with XML, json.

🎁 Benefits

• Civitas is an Equal Opportunity Employer.
• Challenging and fun work environment.
• Flexible work Environment — we offer a good work/life balance.
• Anniversary recognition and event celebration.
• Working in a multi-cultural environment across the globe.