Customer Support Representative

📋 Description

• Triage tickets to determine urgency and context.
• Answer FAQs and guide users to resources.
• Make admin changes to system config via the UI when possible.
• Assist cross-functional teammates and escalate tickets as needed.
• Collaborate with local and geographically dispersed team members.

🎯 Requirements

• 1-2 years experience in software customer support.
• Technical aptitude and good communication skills.
• Experience with PostgreSQL or MySQL and SQL syntax.
• Experience with AWS Console, GitHub, JIRA.
• Experience with Linux command tools (grep, awk, sed).
• Experience with XML and JSON.
• Bachelor's Degree.

🎁 Benefits

• Civitas is an Equal Opportunity Employer.
• Challenging and fun work environment.
• Flexible work environment — good work/life balance.
• Anniversary recognition and event celebration.
• Working in a multicultural environment across the globe.