Triages tickets, assesses urgency, categorizes, and gathers details for troubleshooting.
Answers FAQs and directs users to relevant resources.
Make admin changes to system configuration via the UI.
Assist cross-functional teams and escalate tickets as needed.
Collaborate with local and dispersed team members.

🎯 Requirements

1-2 years experience in software customer support.
Technical aptitude and good communication skills.
Experience with Postgres or MySQL and SQL basics.
Experience with AWS Console, GitHub, and JIRA.
Experience with Linux tools like grep, awk, sed.
Experience with XML and JSON.

🎁 Benefits

Civitas is an Equal Opportunity Employer.
Challenging and fun work environment.
Flexible work environment with good work-life balance.
Anniversary recognition and event celebration.
Working in a multi-cultural environment across the globe.

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