Customer Support Representative

📋 Description

• Triage incoming tickets to determine urgency and context.
• Answer FAQs and direct users to the appropriate resources.
• Make admin changes to system configuration via the UI.
• Assist cross-functional teams and escalate tickets as needed.
• Collaborate with local and globally dispersed team members.
• Maintain data quality in customers’ apps.

🎯 Requirements

• 1-2 years of software customer support experience.
• Technical aptitude and strong communication skills.
• Experience with Postgres or MySQL and SQL syntax.
• Experience with AWS Console, GitHub, JIRA.
• Experience with Linux CLI tools like grep, awk, sed.
• Experience with XML and JSON.
• Bachelor's Degree.

🎁 Benefits

• Civitas is an Equal Opportunity Employer.
• Challenging and fun work environment.
• Flexible work environment with good work/life balance.
• Anniversary recognition and event celebration.
• Working in a multi-cultural environment across the globe.