Related skills
slack saas intercom zoom google workspace📋 Description
- Provide timely, friendly support via email and video.
- Troubleshoot issues and escalate to Engineering.
- Conduct customer calls for complex issues.
- Identify bottlenecks in ticket triage and improve processes.
- Develop deep product knowledge and stay updated on releases.
- Collaborate cross-functionally to ensure a seamless user experience.
🎯 Requirements
- 2-3 years in a Customer Support role at a startup or SaaS.
- Strong sense of urgency and accountability in tickets.
- Exceptional troubleshooting and documentation before escalation.
- Clear, professional communication with users.
- Experience with Intercom as a support tool.
- Bonus: familiarity with architecture or QuickBooks.
🎁 Benefits
- Innovative engineering and product culture
- Early-stage well-funded company
- Inclusion and diversity as a company priority
- 100% premium healthcare for employees and families
- Dental and vision coverage for employees and families
- New laptop and equipment
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!