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crm zendesk english italian ticketing📋 Description
- Provide world-class phone-based customer support; tickets and live chat.
- Align daily with manager to meet targets and KPIs.
- Analyze user feedback to identify product requests.
- Continuously improve Bitpanda's support processes.
- Build cross-department relationships to boost CSAT and NPS.
- Contribute to excellence in customer care.
🎯 Requirements
- Proven experience in Customer Care or Sales via phone or video calls.
- Excellent Italian (C2) and English (B2+) communication.
- Crypto/fintech interest advantageous but optional.
- Flexible in a fast-paced, shift-based environment; evenings/weekends as needed.
- Experience with Zendesk or similar Customer Care systems desirable.
🎁 Benefits
- Hybrid model: onsite + remote with 25 extra days to work remotely.
- Competitive total compensation with stock options.
- Mental wellbeing support via confidential coaching and OpenUP.
- 3 extra days off in 2026 for wellbeing.
- Unlimited Udemy courses for growth.
- Exclusive partner perks across lifestyle, wellness, tech and travel.
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