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fintech crypto zendesk ticketing live chat📋 Description
- Provide phone-based customer support and multi-channel help.
- Align daily with your manager to hit targets and share performance metrics.
- Analyze user feedback to identify product requests and share insights.
- Improve Bitpanda’s support processes and drive excellence in customer care.
- Build cross-department relationships to improve CSAT and NPS.
🎯 Requirements
- Proven customer care or sales experience via phone/video calls.
- Fluent French (C2) and English (B2+); other languages a plus.
- Interest in crypto/investing and fintech is optional.
- Flexible in a fast-paced environment; shifts including evenings/weekends.
- Experience with Zendesk or other customer care systems (desirable).
🎁 Benefits
- Hybrid work model—onsite + remote, plus 25 days/year.
- Competitive pay with stock options.
- Mental wellbeing resources via OpenUP.
- Extra 3 days off in 2026 for wellbeing.
- Udemy online courses access for growth.
- Exclusive perks and rewards from partners.
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